FAQ

Pick your product, size and quantity in the builder and the price updates as you go. Upload your artwork (or add to cart without it and we’ll email you for it), check out, and we send you a proof. Nothing prints until you approve it.

Yes. Every order gets a free digital proof, usually the next business day. Ask for changes as many times as you need. We only print once you click Approve.

Spelling, phone numbers, web addresses, colours, and the cut line (the outline around your design). We print exactly what you approve, so a typo on the proof is a typo on 500 stickers.

Before you approve the proof, yes: just reply to your proof email. Once it’s approved and printing, changes usually mean a reprint.

PNG, JPG, WebP, PDF, SVG, AI or EPS. Vector files (PDF, SVG, AI, EPS) print sharp at any size. For photos and PNGs, the builder checks the resolution as you change the size and tells you if it might print blurry.

For stickers, about 300 dpi at the printed size is ideal and 150 dpi is the floor. Big things viewed from further away (banners, window graphics, large canvas) can go lower. Don’t worry about the maths: the builder does it for you.

Not at all. For die-cut stickers, a transparent background gives the cleanest result, but if yours has a background just say “remove the background” in the designer notes and we’ll handle it on your proof.

Small fixes like background removal, a white border or tidying up text are on us. For a design from scratch, email us with your idea and we’ll quote it.

Only if you own it or have permission. We won’t print trademarks, characters or artwork you don’t have the rights to, and we may ask.

A die-cut sticker is cut all the way through, right around your design, so the sticker is the shape of your art. A kiss-cut sticker is cut through the vinyl only, so your shape sits on a square backing that’s easy to peel and easy to hand out.

Our stickers are vinyl with a laminate over the print, so rain, spills and a trip through a hand wash are no problem. We recommend hand washing water bottles and mugs rather than the dishwasher: high heat and harsh detergent are hard on any sticker.

The laminate adds UV protection, so they hold their colour well. Every sticker fades eventually in direct sun; south-facing car windows and boat decks are the toughest spots. See how long stickers last outside.

Gloss makes colours pop and looks shiny and new. Matte has no glare, feels soft and looks a little more premium. Both are equally tough. More in gloss vs matte.

About 7 mil (0.18 mm) with the laminate, a touch thicker than most big online sticker shops. Thick enough to feel solid, thin enough to hug a curved bottle.

Yes. They’re stretched over a wood frame with hanging hardware attached.

Yes. 13 oz scrim vinyl is built for it. In windy spots, use every grommet and give it a little slack, or ask us about mesh banners.

Yes. From inside it looks like a light tint, especially in daylight. At night with the lights on inside, the effect reverses and people can see in more easily.

Ask us. Installation depends on where you are and how big the job is. Plenty of customers install perf and decals themselves with our how-to guides.

Anywhere in Canada by Canada Post. Shipping is worked out at checkout. International shipping is coming.

Your proof usually arrives the next business day. Once you approve it, most orders are printed and shipped within a few business days, plus Canada Post transit time.

If we made a mistake or something arrived damaged, we’ll reprint it or refund you. Email a photo to contact@mrstickers.com within 30 days. Because every order is custom, we can’t take returns for things that match the approved proof.

Complaints Department
Hours of operation: Closed since 1983.

Mr. Stickers stopped taking complaints in 1983 and hasn’t looked back. If something is actually wrong with your order, though, email contact@mrstickers.com and a real person will sort it out. We just won’t tell him.

Yes, all prices are in CAD. GST/HST is added at checkout based on where we ship.